Community Engage

Accelerated Engagement. Better Qualification. More Move-Ins.

In senior living, families choose the community that engages first and follows up best. Community Engage gives every counselor on your team the tools and support to do exactly that — consistently. Accelerate the sales process from first inquiry to final move-in, every time.

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An All-in-One Sales Engagement, AI Training and Virtual Assistant for Senior Living.

Ensure Every Sales Counselor is Your Best Sales Counselor.

The Main Benefits
Engage Faster With Better Qualified Prospects

Community Engage is a proactive sales engagement tool designed to connect with prospect’s when they are ready, on their preferred channel. Get faster Speed to Lead, with better quality prospects. Virtual Assistants that handle early queries, with real-time visitor tracking and notifications, ensure counselors can step in when interest is highest and the timing is right.

Build and Maintain High Performing Sales Teams

Ensure your sales team is prepared and effective. AI Sales Trainer integrates directly with your existing CRM to provide an AI powered, curated, objective-based training curriculum that guarantees consistency and results across every community. Make every sales counselor your best sales counselor.

Keep Sales Teams on Track

Community Engage supports two-way (bilateral) CRM integration, so important notes, updated lead activity, phone calls and follow-up actions stay synced across systems. Personal voicemail drop, emails and videos save time and maintains consistency on every call.

Sales Collateral at Your Fingertips

Every propsective resident has different priorities. Whether it’s fee structures, floor plans, a sample menu or this week’s activity calendar it needs to be readily available for the sales person. Community Engage gives access to sales collateral directly from the CRM and email accounts.

Gain Full Visibility Into Lead Sources

Remove the guesswork by uncovering who your prospects are. No more anonymous clicks or chats. Track every call, click, and conversation, and connect marketing efforts directly to move-ins. With full attribution across all channels, you’ll know exactly which efforts are driving qualified leads, tours, and new residents, helping you make smarter decisions.

Track Every Step of the Collective Buyers’ Journey

Track multi-visit, multi-contact journeys with ease and follow the full decision-making process across multiple visits, devices, and family members. Whether it’s a daughter browsing today or a son calling tomorrow, every interaction connects to one lead profile for clear visibility, better follow-up, and smarter marketing decisions.

website chat virtual assistant
From Click to Move-In: How Community Engage Works

Learn how Community Engage captures more leads, qualifies them in real time, and gets prospects through your doors.

The Smarter Way to Start the Conversation

What is Community Engage?

The Smarter Way to Start the Conversation

What is Community Engage?

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webchat connect overview

Real-Time Conversations That Capture and Convert

Engage website visitors the moment they show interest. Community Engage includes the Prospect Connect browser extension features. Instantly see when a prospect is on your site, receive notifications for key interactions, and connect in real-time through live chat, phone, or SMS.

Powerful AI-Powered Sales Trainer

Support onboarding, coaching, and ongoing development with AI-powered sales training. Give sales teams a safe place to practice conversations, while managers can standardize training and measure progress across communities.

Content Resources

Content Resources at Your Fingertips

Add tracked content resources like floor plans, unit information, promotions, and personal recorded videos from your sales email or CRM interface. Drag-and-drop and go; no more searching for links to asset information.

Video Content Cards for Sales Engagement

Create, share, and track personalized sales videos with ease. Upload or record a video, automatically generate a GIF thumbnail, and embed it into emails using drag-and-drop content cards. With integrated tracking and engagement data, sales teams can personalize outreach, follow up more effectively, and convert leads faster using rich media that stands out.

Tour Booking Built Into Chat

Let families book tours directly within the chat window, on their own terms. With fewer delays and no need for follow-up calls, more tours get booked while your team focuses on high-value leads.

Flexible Follow-Up with SMS and Conversations

Community Engage makes it easy to follow up with prospects on their terms by offering flexible communication options. Whether it’s continuing the conversation via SMS, email, or phone call, your team can meet prospects where they’re most comfortable. By giving sales the tools to follow up through their preferred channel, you create a more personalized experience that builds trust, improves response rates, and keeps conversations moving forward.

SMS and Conversations

Integrated Call Tracking and Call Completion Automation

Community Engage includes built-in call tracking that captures, records, and summarizes every phone call. Click to call directly from your browser or within your CRM. Save time on call completion actions with dynamic call scripts, voicemail drop, call disposition, and call completion email and SMS templates

Full-Funnel Attribution and Reporting

Track every interaction from first contact to move-in. Built-in multi-touch attribution shows which marketing activities are working so you can focus your budget where it matters most.

Our Clients, Their Voices

What are people saying about Community Engage?

  • Shay has been amazing to work with – helping with any and all aspects of getting this up and running for us…our attribution model for leads coming from the website match whether calling, filling out a form, or engaging with the VSA. This provides us with a uniform measurement to base our marketing decisions on.

    Brandon Christensen

    Director of Marketing

    Primrose Retirement Communities

  • ActiveDEMAND is helping us take our marketing sophistication to the next level with better precision and insight allowing us to really stretch and maximize our marketing budget. The AD team has become an extension of our marketing team. They have gone above and beyond to ensure we have what we need to be successful while also helping us push past what we could execute on with our own internal resources.

    Kaley L.

    Director of Marketing

    Buckner Retirement Services

  • Indispensable Support


    Diego and team played a crucial role in the successful development of our extensive web chat. Diego’s boundless patience was complemented by the team’s dedication to, not only incorporating essential features but creating them for us!…

    Kori L.

    Digital Marketing Manager

    Beztak Senior Living

  • Thank You!! We truly appreciate the ongoing support and training we are getting. Looking forward to positive change in occupancy with the adoption of new technology.

    Paula M.

    Regional Director of Sales and Operations

    American House Management

    Higher Engagement For Primrose Retirement Communities

    The results speak for themselves. Primrose Retirement Communities has seen a significant uptick in engagement, inquiries, and, most importantly, a stronger connection with their community. Brandon’s words, “Shay crushed it! Shay has been amazing to work with – helping with any and all aspects of getting this up and running for us,” encapsulate the essence of what we strive for at ActiveDEMAND: making a meaningful difference in our clients’ businesses.

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    We are always creating sales enablement solutions for you to succeed. Book a demo and see!

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    FAQs

    Community Engage

    Community Engage has powerful collection of sales enablement tools that help drive sales efficiency. Designed for senior living sales teams to optimize the sales engagement process with personal email, voicemail, SMS templates and video recordings.

    No. If you are not currently an ActiveDEMAND users, you can get started start with Community Engage. You can choose to upgrade to Marketer if you need additional marketing functionality.
    All core Community Engage features are included with Community Marketer subscriptions.

    Yes. Community Engage is a stand alone sales engagement and webchat product that integrates with all the major Senior Living CRM vendors. See our Integrations section for more details.

    Yes! Visitors can book tours directly through chat or popups, no phone tag or form follow-ups required.

    Community Engage is a full communications package to help senior living communities connect with families. Only ActiveDEMAND provides full closed loop tracking from anonymous website visit to final move-in for prospects and their influencers so operators can truly understand what is driving occupancy. See more product comparison details.

    Our chat platform connects with your prospects through webchat, call, text, and tour scheduling, all in one seamless experience.

    Yes! You’ll have full attribution tracking across all touchpoints, including calls, chats, visits, and return interactions, so you can see exactly what’s driving move-ins. You will receive browser notifications when a contact visits your website, opens your emails, clicks on email links, downloads files, or fills out forms. These real-time alerts help you respond promptly and engage with prospects effectively.

    Community Engage is automatically enabled for Community Connect and Website Chat Virtual Assistant users. Community Marketer accounts wanting Community Engage functionality enabled should contact their account representative.