Getting Feedback with Automatic Surveys

Get better feedback on how happy your customers are.

So many organizations have “customer satisfaction” as a goal for support and service departments, yet they have no way of consistently tracking and trending it! Using periodic surveys helps trend and benchmark how satisfied customers have been in the past, are now, and help your company set new goals for new levels of satisfaction. ActiveDEMAND makes it easy to automatically survey customers.

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Easily create beautiful online surveys – no coding required.

ActiveDEMAND’s online survey software takes the stress out of creating company branded surveys for your company. Whether you are experienced working with web pages or completely new to building web surveys, ActiveDEMAND’s interface is flexible to accommodate all levels of users.

Web templates or start from scratch.

If you are new to Online Survey Software, ActiveDEMAND’s template library offers a wide range of styles to pick from. Or you can start from scratch. Your ability to edit and build is only limited by your imagination.

Pre-fill fields, use multi-step surveys.

Pre-filling fields help reduce friction on forms and get more people to fill them in. ActiveDEMAND can pre-fill in fields that you want, making it much faster for clients to fill in surveys. Your ActiveDEMAND online surveys can be multi-page, they can show progress bars and more.

Automate after-action.

Once they’re done with the survey, do you want something to happen? If that customer rated your company 5/5 stars in the survey, why don’t we ask them to review us on Google Maps? And if they rated the company 1/5 stars, let’s let the customer support know right away! Automating the after-survey action helps your company take necessary action in a much more consistent way.

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Testimonial

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5-star   Reviews by G2 Crowd

"While ActiveDEMAND can manage and execute many aspects of our online and offline marketing, I appreciate the dashboard reporting and customizable reports and analytics that help us to identify our strengths and opportunities and improve where we need to, on the fly."

Kelli S., Marketing Head

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