Conversations Inbox
Responsive Customer-Centric Communication.
ActiveDEMAND’s Conversations Inbox is designed to empower businesses to build strong relationships with customers with direct and personalized communication. In a simple dashboard, you can now engage directly with your contacts via SMS, email, and web chat. Have all your conversations displayed within your dashboard or use the search bar to quickly isolate a contact. And with first-person data including customer profile, activity history, and more, you’re getting a more connected, responsive, and customer-centric approach to communication.
Boost Customer Satisfaction and Loyalty.
Quickly get feedback and understand your contact’s needs and preferences on a deeper level. And because you can instantly engage and respond to queries, your customers’ questions or concerns will be resolved faster. That means stronger relationships and increased customer loyalty! ActiveDEMAND gives you multiple options for engagement with your contacts. Choose your preferred conversation channel via email, SMS, or web chat simply by clicking a button.
Understand Customer Behavior with Insights.
With ActiveDEMAND you can really get to know your customers with one-on-one engagement and the first-person data collected. With this powerful combination, you can truly understand their unique needs and preferences. Then use this information to create targeted and personalized marketing campaigns that resonate. ActiveDEMAND tracks customer engagement that you can easily access within the Conversations Inbox. View contact details, contact historical timeline activity, sales deals, and related contacts by clicking the contact’s profile image in the Conversation Inbox dashboard. That’s a ton of data at your fingertips!
Use AI to Automate Conversations.
With the Conversations Inbox Web Chat or SMS channels, you have the flexibility to provide a responsive, personalized chat experience whether you respond personally or utilize the ChatGPT workflow widget. With ChatGPT, you get a significantly enhanced web chat or SMS experience in several ways:
- 24/7 Availability: Now even the smallest organizations can provide round-the-clock customer service, answering queries and providing information at any time of the day or night. This means customers can get the help they need whenever they need it.
- Instant Response: Customers get immediate responses to their questions, which can significantly improve their experience and satisfaction.
- Personalized Interaction: ChatGPT and ActiveDEMAND work together to personalize the conversations, making the interaction more engaging and relevant for the customer.
- Scalability: Handle multiple conversations at the same time for a scalable solution for businesses of all sizes.
- Track and Collect Customer Data: Conversations are gathered and saved within a contact’s timeline history, providing valuable insights that can be used to further refine marketing strategies.
