Department: Customer Care

Location: Calgary

Opportunity ID: YVR-Marketing-845363

Marketing Customer Success Representative
Our Customer Support Team is the heart and soul of our business. If you have a desire to help others, an interest in technology, and a passion to make the customer service experience a bit more human, this could be the right opportunity for you!

What You Will Be Doing …
  • Communicate with clients via chat, email, and phone to assist with technical problems and provide training
  • Document solutions for common problems clients face
  • Assist clients with varying levels of marketing skills to understand and be successful with ActiveDEMAND
  • Become an ActiveDEMAND expert
  • Build long term relationships with customers
  • Perform services work for clients including building out landing pages, emails, campaigns, workflows etc.
Qualifications …
  • Website development experience (HTML, JS, CSS) a requirement
  • Outgoing and enjoys pro-actively engaging with people
  • Highly organized and detail oriented, ability to multi-task and stay organized in a fast paced environment
  • Excellent written and oral English (fluent) communication skills, Spanish language is a plus
  • Exceptional problem-solving skills are a must
  • Ability to work independently
  • Digital marketing experience is a plus
  • Communicate in a professional and friendly manner at all times
What is in it for you …
  • Competitive compensation dependent on experience
  • Competitive health plan
  • We are a completely virtual company, so work from home, from the beach, or wherever your mind races to
  • We are a growing company, thus we are looking for people to grow with us
Apply Now