ActiveDEMAND Call Tracking Software

Perfect for Any Sized Business

ActiveDEMAND Call Tracking software empowers businesses to manage multiple call tracking campaigns from one account. Don’t just track incoming phone calls, the integrated ActiveDEMAND Call Tracking helps you get your phones ringing.

Call Tracking + Campaigns

Call Tracking + Campaigns

With ActiveDEMAND’s call tracking software you can see exactly what incoming calls are occurring as a result of your marketing campaigns. Track calls from any campaign; PPC, SEO, social media, display, ad media and even offline advertising.

Automated Call Features

All the Numbers You Need

ActiveDEMAND enables you to set-up as many call tracking numbers as you like. Choose from toll-free call tracking numbers or enter your desired area code and choose a number from the list.

Simple Setup

Fast, Simple Setup

Creating a phone call tracking number for a campaign can be done in under a minute. There is no application or approval process.

Marketing Dashboards for Agencies

Extensive Reporting

With built-in reporting, you can see full real-time details of all your tracked phone numbers. With ActiveDEMAND reporting, you can measure campaign results and optimize future campaigns.

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enhanced

Make the phone ring… then track it

The real difference between ActiveDEMAND Integrated Call Tracking software and other solutions is our ability to not only track phone calls, but to reach out to prospects to get them to pick up the phone.

Email Marketeing

Email Marketing

ActiveDEMAND’s email marketing capabilities helps you deliver your tracked numbers via marketing communication initiatives. Easily segment lists and create personalized messages for maximum results.

Social Media Campaigns

Social Media Campaigns

ActiveDEMAND gives you a central place to manage your popular social media campaigns including Twitter, Facebook & LinkedIn. Put your tracked numbers in all your social media posts.

SMS/Text Messaging

SMS/Text Messaging

If your target market is more likely to be communicating via text than email – no problem. ActiveDEMAND lets you schedule direct SMS/text message campaigns too.

Call-To-Action Landing Pages

Call-To-Action Landing Pages

Landing pages are key to online campaign conversions. Drive new contacts and leads for your sales team with built-in landing pages. Easily drop-in forms and customize them to collect the exact information you need.

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Track Everything: Before, During and After the Call

ActiveDEMAND Call Tracking software provides full market attribution tracking. How did the prospect find your number? What did they look at before they decided to call? What pages did they visit the last time they were on your site? What are they looking for now? ActiveDEMAND knows!

Automated Web Session History

Automated Web Session History

When a person is viewing your website when they decide to call, ActiveDEMAND automatically associates the website visit with the call. While the call is being connected, ActiveDEMAND emails the details of the website visit to you! You can see all of the pages the prospect visited before the call was made.

Automated Call Redirect

Automated Call Redirect

ActiveDEMAND works great with sales teams. If a contact is assigned to a sales person, whenever that contact calls a tracked number, the call is automatically redirected to the specific sales person.

Call Recording

Call Recording

ActiveDEMAND enables you to automatically record all telephone conversations for a specific number, inbound and outbound! This can be particularly useful when training new sales staff or wanting to ensure call quality.

Call Lead Scoring

Call Lead Scoring

Not all tracked phone calls are equal. With ActiveDEMAND’s built in lead scoring capabilities each tracked phone call can have a custom lead score based on such factors as previous visits, campaign engagement, job title, etc.

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Call Tracking

Leverage Automated Call Features

Phone Call Tracking Automation

ActiveDEMAND Call Tracking software also provides functionality for campaign nurturing and automated customer follow up communication.

Dynamic Number Insertion

Dynamic Number Insertion

ActiveDEMAND will dynamically display the correct call tracking number based on the user context using an advanced dynamic number insertion algorithm.

Whisper Messages

Whisper Messages

ActiveDEMAND enables you to add a whisper message. These messages are played when a configured number is called. You can use a “whisper” message to let your reception, sales person, support or other staff member know what campaign the phone call is associated with.

Powerful Click to Call Features

Powerful Click to Call Features

The Click-To-Call feature connects your Sales people directly to the contact with one click. Call-Me-Now web-forms make it simple and easy for prospects to connect with the sales team from any landing page or mobile asset.

Automated Call Features

Automated (Robo) Calling

Is a client behind on a payment? Automatically trigger a friendly reminder call. Or when promoting an event, use a phone call reminder to increases attendance.

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CallForensics™: The Tools to Get the REAL Information from your Call Tracking Data

While some call tracking packages may provide data, ActiveDEMAND CallForensics™ also provides the tools you need to review that data and deliver you the REAL information you need. CallForensics™ provides answers to questions like: How many inbound calls are REALLY sales leads? How can you provide tracking numbers to your most promising prospects? Are you paying too much in DNI pool costs? Are your sales calls and conversations truly effective? ActiveDEMAND CallForensics™ lets you find out.

Automated Web Session History

Call Context

ActiveDEMAND automatically associates all website session information with a person before they place a phone call. While the call is being connected, ActiveDEMAND emails the details of the website visit to your sales staff! They can see all of the places the prospect visited and establish the full context of the call before the sales person begins talking!

Full Call Transcription

Full Call Transcription

ActiveDEMAND not only records each call, it’s powerful voice-to-text capabilities provides full text transcription of each call. The benefits of converting every phone call to programmatic searchable text are limitless! Sales Training, Improved Reporting, Campaign Triggers, etc.

Actionable Keyword Monitoring

Actionable Keyword Monitoring

ActiveDEMAND’s CallForensics™ enables you to automatically monitor all transcribed telephone conversations, inbound and outbound. Score leads based on key words or phrases mentioned in the call. Trigger notifications, modify reports or initiate marketing automation campaigns based on keywords.

Improved Call Attribution

Improved Call Attribution

Proper call attribution is important for demonstrating the value of each lead. Not all phone calls are equal. With ActiveDEMAND’s CallForensics™ each tracked phone call can have a custom lead score based on such factors as presence of keywords, web session details, campaign engagement, job title, etc.


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The ActiveDEMAND Advantage

ActiveDEMAND is a complete integrated marketing platform that includes Phone Call Tracking Software. Not only does ActiveDEMAND provide powerful phone call tracking capabilities, ActiveDEMAND as well gives you features to make those phones ring, including:

Social media marketing | Email marketing | Marketing automation | and more…

5-star   Reviews by Capterra

"Customer service and response time is excellent. I don't think these guys ever sleep."

Bev M., CFO at CETA

5-star   Reviews by G2 Crowd

"We're able to market more effectively to potential clients and we're able to provide a new marketing solution for our clients that has provided us with a competitive edge."

Kevin W., President at POD Marketing

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Want to know exactly how we stack up against the competition?

See the detailed feature comparison between ActiveDEMAND and other solutions.

Compare Call Tracking Software

Feature Rich Capabilities

ActiveDEMAND Advanced Campaign Goals allows you to set goals that fit you. Track whether your marketing campaigns are succeeding in attracting prospects and generating leads. Marketing objectives define what you want to accomplish through your marketing activities. ActiveDEMAND makes setting and measuring goals simple.

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Automated Calling, despite all of its negative connotations, is an effective way to communicate when done right and that is where ActiveDEMAND comes in. With automated calling you can communicate the right message to the right person at the right time.

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ActiveDEMAND Call Redirect routes your incoming calls to the right person automatically. No longer do prospects need to wait on-hold or navigate IVRs. With ActiveDEMAND they are directed to the person they need to speak with – instantly.

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DNI, also known as Dynamic Number Insertion, is the best way to track a websites ability to generate lead quality phone calls. ActiveDEMAND takes the guesswork out of knowing how many phone numbers you need to include in your DNI pool. Using proprietary algorithms, ActiveDEMAND will determine the optimal amount of call tracking numbers. Don’t overspend on numbers you don’t need.

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While the process of recording and listening to recorded incoming telephone calls is not new, with ActiveDEMAND Call Tracking, recording incoming phone calls doesn’t get any easier. Simply check the “record incoming calls” and you’re all set. In an instant you are set up to record calls – improving you communication with clients and staff.

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With ActiveDEMAND Call Tracking you will see exactly what incoming calls are occurring as a result of your marketing campaigns. Track calls from any campaign; PPC, SEO, social media, display, ad media and even offline advertising. ActiveDEMAND makes it easy set-up a tracked number for any campaign.

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With call tracking analytics, agencies can white label client reports that provide call tracking details including leads generated from a specific campaign, calls broken down by region, department, and sales person as well as full attribution reporting. ActiveDEMAND shows you exactly what is working and where to improve.

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ActiveDEMAND Call Tracking is used on both a local and global level. Whether you're doing business in select cities, across the country or around the world, we have you covered. We already support locations worldwide and we're adding more every month.

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While it’s still considered the most popular analytics tool, Google Analytics does not automatically collect and analyze telephone calls associated with a specific marketing campaign. To evaluate the effectiveness of a marketing initiative, it’s vital to encompass call tracking information... that's where ActiveDEMAND comes in to play. With ActiveDEMAND call tracking when a number associated with a marketing campaign is dialed the data is automatically recorded in Google Analytics.

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CallForensics™ takes the already robust ActiveDEMAND Call Tracking platform to the next level. Unlike other call tracking solutions that just count calls, ActiveDEMAND CallForensics™ analyzes conversations that happen on the call. The enhanced call tracking conversation analysis capabilities automate the process of categorizing and scoring calls based on the purpose of the call, what was discussed during the call, and what products and next steps were discussed during the call.

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Get customer behavior insights beyond simple clicks with campaign and keyword level call tracking. Get the advantage on competitors by attributing inbound calls back to specific keywords, Pay-Per-Click ads, and web pages to their marketing source.

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ActiveDEMAND Click-to-Call is simple to add to any website. The click-to-call capability enables web visitors to simply enter their phone number and click a button to connect with a live person. There is no waiting for a call-back so leads stay fresh.

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ActiveDEMAND’s country specific number insertion enables marketers to advertise country specific phone numbers on their website. International companies appearing to have a local presence in regions throughout the world significantly increases their ability to business in specific countries.

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With Dynamic Number Insertion, when a user visits your website, the telephone number on your website will dynamically change and be associated with their session. Track and collect specific data such as pages visited, their name, location, and more!

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ActiveDEMAND is more than just a tool used to post to your Facebook account, the platform helps generate content for you while tracking the performance of your social media efforts as they relate to your business goals.

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ActiveDEMAND Geo-IP Based Automated Call Routing gets your incoming calls routed to the right person in the right region automatically. Incoming calls can be directed to a specific person, a shared phone number or to a group of numbers where the first person to answer the call gets the opportunity. It’s up to you.

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With call tracking analytics, agencies can white label client reports that provide call tracking details including leads generated from a specific campaign, calls broken down by region, department, and sales person as well as full attribution reporting. ActiveDEMAND shows you exactly what is working and where to improve.

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"Press 1 for sales", "Press 2 for marketing"... and so on. If this sounds familiar then you know what an Interactive Voice Response (IVR) system is. With ActiveDEMAND, you'll easily configure an IVR with a free call tracking account. Why would you want to? It's proven that IVRs get the 'right' phone to ring. Get customers and prospects connected to the right person or department quickly. ActiveDEMAND IVRs are very versatile and accommodate multiple office locations as well as help businesses build a local presence anywhere in the world.

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ActiveDEMAND Call Tracking enables marketers to register a local or toll free tracking number within a few clicks of a mouse. In less than one minute you can set up a tracked number for your next online or offline campaign.

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Deploying a breadth of campaigns across different platforms makes it difficult to measure and report. The ActiveDEMAND platform is built around attribution reporting and brings it all together for marketers so they can easily see what is working and report business results to agency clients.

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ActiveDEMAND’s Phone Call Transcription capabilities is part of a complete call tracking platform that includes conversation analysis through CallForensics™, call routing, call recording, whisper messages, and deep analytics.

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Now integrating seamlessly with Pipedrive to synergize a formidable marketing and sales “power platform,” ActiveDEMAND opens the doors for managers and users of the Pipedrive CRM so that they may supercharge the application. What’s more, just like Pipedrive itself, ActiveDEMAND has been optimized for small and medium-sized businesses.

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ActiveDEMAND Call Tracking allows marketers to port (aka transfer) their existing phone numbers into the ActiveDEMAND platform. For those that have deployed marketing campaigns and want to begin tracking incoming call performance, ActiveDEMAND makes it easy.

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ActiveDEMAND integrates seamlessly with many third party applications including CRMs, ecommerce, forms, payment processers, social platforms, surveys, accounting and billing applications, file management and lots more. ActiveDEMAND becomes you single marketing automation platform that work’s with the rest of your business.

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ActiveDEMAND now integrates seamlessly with Salesforce, much like the Pipedrive integration, to synergize a powerful sales and marketing “power platform.” This means managers and other users of Salesforce now have the opportunity to “supercharge” the application, taking the concept of optimizing ActiveDEMAND for small and medium-sized businesses to a whole new level.

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ActiveDEMAND’s SMS/Text Messaging capability gives marketers a reliable method with a high exposure factor to get in-front of people with their brand, products and services. ActiveDEMAND makes it easy to set-up and execute SMS campaigns that drive conversions.

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ActiveDEMAND enables marketers to manage their social media posts from one platform and goes further to show you how your social media marketing is impacting your business. Know exactly what is driving conversions and sales ready leads.

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Now included in the ActiveDEMAND Call Tracking package is the Softphone capability, allowing ActiveDEMAND users to easily make outgoing calls to any contact. With full tracking metrics, the Softphone feature is a great tool for sales teams to improve their telephone selling skills.

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Do you want to know how your Twitter marketing is turning into real business opportunities? ActiveDEMAND is the answer. ActiveDEMAND does more than help you manage you Twitter feed, it also includes tracking so you know what "tweets" are driving people to your campaigns and who is converting. Your boss is going to love your Twitter attribution reports from ActiveDEMAND.

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Now included in the ActiveDEMAND Call Tracking package is a VOIP phone capability, allowing ActiveDEMAND users to easily make outgoing calls to any contact. With full tracking metrics, the VOIP phone feature is a great tool for sales teams to improve their telephone selling skills.

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Whisper messages are a great way to immediately find out which marketing campaign initiated a phone call, and help your sales people be prepared to engage with every caller…even before the call starts. This powerful knowledge gives you real-time feedback - telling you which marketing campaign your call is coming from.

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